Financial and professional services is one of Norwich’s biggest industries, but not every role in the sector revolves around finance. From people development and marketing to HR, technology and operations, businesses rely on a wide range of skills to succeed.

For Chloe, that path began when she joined Alan Boswell Group. Today, as Personal Lines Manager (Training & Development), she oversees apprenticeship programmes, supports new talent entering the industry and helps people build rewarding careers of their own.

Her journey highlights something many people don’t realise about Norwich’s financial and professional services sector: there are opportunities to grow, progress and make an impact, whatever your skills or career ambitions.

Like many young people, Chloe’s career path wasn’t straightforward.

She originally planned to study law and become a barrister, but after leaving sixth form early, she joined a claims management company and discovered an industry she hadn’t previously considered.

Things began to move quickly for Chloe as she was rewarded for her talent within her first year working at the firm.

“I got a promotion in that role within nine months of starting, and within that year I actually won Employee of the Year” Chloe says.

From there she joined Alan Boswell Group, where she entered insurance broking.

Since then, Chloe has continued to develop her expertise, self-studying for industry qualifications, progressing into leadership and eventually moving into a management role focused on talent development and progression. In 2026 Chloe won the Apprenticeships Norfolk ‘Mentor of the Year‘ awards for her work supporting and guiding new talent in the company.

One theme appears throughout Chloe’s story: opportunity.

While many professionals assume they need to move to London for career progression, Chloe believes Norwich offers something different and better.

“We are such a hub for the financial services industry,” she says. “You’ve got some really great examples of businesses in Norwich. You’ve got brokers, insurers, accountants and advisers. It’s absolutely the place to be.”

For Chloe, one of Norwich’s biggest advantages is accessibility. In larger cities, gaining exposure to senior leaders and major projects can take years. In Norwich, those opportunities often arrive much earlier.

“The exposure that you get to senior management and clientele, you wouldn’t necessarily get elsewhere.”

That proximity creates opportunities for ambitious professionals to learn, contribute and advance at a faster pace.

Perhaps the strongest example of Norwich’s culture of opportunity is Chloe’s current role.

The position she now holds didn’t exist when she joined the business. Instead, she identified a gap in how new talent was supported and proposed a dedicated development team to help apprentices and new starters build confidence, skills and experience. The business backed her idea, and it became reality.

“My role didn’t exist previously,” Chloe explains. “I came up with a dream. I came up with an idea, and I’ve been very, very lucky and very much supported to run with it.”

That experience has shaped how she views career progression in Norwich.

“If you have an idea, put yourself out there,” she says. “Even if the person you’re speaking to might not know the answer, they’ll know somebody else that will.“

For those unfamiliar with the industry, Chloe is keen to challenge misconceptions.

Financial services isn’t simply accounting, insurance or advising clients. Behind every successful business are opportunities in marketing, digital services, HR, project management, data, customer experience and leadership

“There is such a broad variety. Whatever your skill set is, there is something for everybody.”

“The possibilities are endless,” Chloe says. “My role didn’t exist, and they created it. That’s possible for anybody.“

For Chloe, Norwich’s appeal extends beyond work.

“I absolutely love it here. I wouldn’t choose to be anywhere else,” she says.

Part of that comes down to quality of life. A city centre packed with independent businesses. Riverside walks. A growing food and coffee scene. Access to coast and countryside. Everything within easy reach.

“The beauty of it is you’re not trekking 50 minutes across a city. You’ve got everything around you within walking distance,” Chloe explains.

It’s this combination of professional opportunity and everyday quality of life that makes Norwich such an attractive place to build a future.

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Explore careers in the financial and professional services in Norwich
Interested in exploring a career in Norwich’s finance, insurance, legal and professional services sector? Through the FIG (Financial Industry Group), we’ve brought together everything you need to discover the opportunities available. From inspiring career stories and leading employers to industry insights, professional networks and relocation advice, you’ll find all the resources you need to take the next step and learn what it’s really like to build your career in Norwich.
Explore careers in Norwich

Her journey highlights something many people don’t realise about Norwich’s financial and professional services sector: there are opportunities to grow, progress and make an impact, whatever your skills or career ambitions.

Like many young people, Chloe’s career path wasn’t straightforward.

While many professionals assume they need to move to London for career progression, Chloe believes Norwich offers something different and better.

Perhaps the strongest example of Norwich’s culture of opportunity is Chloe’s current role.

For those unfamiliar with the industry, Chloe is keen to challenge misconceptions.

For Chloe, Norwich’s appeal extends beyond work.

It’s this combination of professional opportunity and everyday quality of life that makes Norwich such an attractive place to build a future.

Explore careers in the financial and professional services in Norwich